Customer Service


What type of merchandise can I purchase from the North Atlantic Books website?

You can purchase ebook versions of many titles published by North Atlantic Books. For more info on ordering ebooks through our site, see our Tech Support page.

Our print books are available to purchase through, online retailers, and at your local bookstore. We’ve included links throughout the site to Penguin Random House product pages for a book’s corresponding print version.

How do I order an ebook through this site?

Use the search field located in the upper right portion of the screen to search for a title you would like to buy. You may also click on “Bookshop” in the main menu to browse through titles by category or look through the featured releases on the home page.

Each product page features a “Buy” button that will add books to your cart, through which you can check out at your convenience.

When you’re ready to purchase your ebooks, click the cart icon located in the main menu. After reviewing the items in your cart, click the “Proceed to Checkout” button, fill in the required information, and click the “Place Order” button.

You’ll have access to an immediate download of your ebook purchases, but be sure to look for an email confirmation, which will include a link allowing you to redownload the purchase should you encounter any problems. You’ll also be able to log into the site with your email address and the password you created to download your purchases as long as your account is active.

What are my payment options?

We accept payments via credit card (Visa and MasterCard) and PayPal.

When will my credit card be charged?

Your credit card will be charged during checkout. Payments are processed by one of the most trusted online payment gateways on the web,

What is your refund policy?

We do not offer refunds for ebook purchases. If you have encountered an issue with your download, you can access your purchase via the links in your order confirmation email and your account page. Please see our Tech Support page for more information.

If you continue to have issues, please send an email describing them to Include your order confirmation number in the email.

Why are some North Atlantic books not available to purchase as ebooks?

Not all of our titles are currently available in the ebook format. Be sure to check our site regularly or join our mailing list for updates as we continue to make more of our titles available digitally.

I am a bookseller or wholesaler. How do I purchase your company’s books for resale?

North Atlantic Books titles are distributed by Penguin Random House. Booksellers looking to carry our books can find territory-specific resale and account details for Penguin Random House on our Bookseller Info page.

I would like to reach an author for an interview and/or review a North Atlantic book. Whom do I contact for publicity inquiries?

To request a review copy or schedule an author appearance, please visit our Media Info page for more information.

Whom do I contact to request a desk or examination copy?

Please visit the Penguin Random House Academic website for ordering instructions, or email

Whom do I contact to inquire about foreign rights licensing?

To inquire about foreign translation rights and other subsidiary rights, please visit our Rights page for more information.

How can I get permission to use a part of a book (or book cover) for a project I’m working on?

All requests to reproduce material published by North Atlantic Books should be directed to:

Permissions Department
North Atlantic Books
2526 Martin Luther King Jr. Way
Berkeley, CA 94704

Requests by email and fax are also acceptable. No phone calls, please.
Fax: 510-549-4276

For more details, please refer to our Permissions page.

Is North Atlantic Books hiring?

For information on job and internship opportunities, please see our Employment & Internships page.