Customer Service

FAQ

What type of merchandise can I purchase from the North Atlantic Books website?

We offer print copies of most our books, ebook versions for many titles, and a growing number of audiobooks. For more information on ordering through our site, see our Tech Support page.

How do I order an ebook through this site?

Use the search field located in the upper-right portion of the screen to search for a title you would like to buy. You may also click on “Bookshop” in the main menu to browse through titles by category or look through the featured releases on the home page.
Each product page features a “Buy” button that will add books to your cart. You can check out at your convenience.
When you’re ready to purchase, click the cart icon located in the main menu. After reviewing the items in your cart, click the “Proceed to Checkout” button, fill in the required information, and click the “Place Order” button.
For more information on downloading ebook and audiobook files, see our Tech Support page.

How much does shipping cost?

All orders under $50.00 will be charged a flat $7.00 shipping rate. Any orders over $50.00 receive free shipping.

Do you offer international shipping?

We currently only offer shipping within the United States. However, our books are distributed internationally through Penguin Random House and can often be found at your local bookstore.

When will my order arrive?

Print books will ship within 2–3 business days. Preordered items will ship 2–3 business days after the book’s on-sale date. Please allow 1–2 weeks for delivery.

Download links for ebooks and audiobooks will be sent immediately after purchase.

What are my payment options?

Orders are processed through PayPal, which accepts Visa, Mastercard, and a number of other card types. A PayPal account is not required for purchase.

What is your refund policy?

We do not offer refunds for ebook or audiobook purchases. If you have encountered an issue with your download, you can access your purchase via the links in your order confirmation email and your account page. Please see our Tech Support page for more information.

For print book orders, we will make good any shortage, or replace any goods that are damaged or defective, or arrange a refund, if you notify us within 30 days of delivery.

For resolution to any issues, please send an email describing them to customerservice@northatlanticbooks.com. Include your order confirmation number in the email.

Why are some North Atlantic books not available to purchase as ebooks?

Not all of our titles are currently available in the ebook format. Be sure to check our site regularly or join our mailing list for updates as we continue to make more of our titles available digitally.

I am a bookseller or wholesaler. How do I purchase your company’s books for resale?

North Atlantic Books titles are distributed by Penguin Random House. Booksellers looking to carry our books can find territory-specific resale and account details for Penguin Random House on our Bookseller Info page.

I would like to reach an author for an interview and/or review a North Atlantic book. Whom do I contact for publicity inquiries?

To request a review copy or schedule an author appearance, please visit our Media Info page for more information.

Whom do I contact to request a desk or examination copy?

Please visit the Penguin Random House Academic website for ordering instructions, or email RHAcademic@randomhouse.com.

Whom do I contact to inquire about foreign rights licensing?

To inquire about foreign translation rights and other subsidiary rights, please visit our Rights page for more information.

How can I get permission to use a part of a book (or book cover) for a project I’m working on?

All requests to reproduce material published by North Atlantic Books should be directed to:

Permissions Department
North Atlantic Books
2526 Martin Luther King Jr. Way
Berkeley, CA 94704

Requests by email and fax are also acceptable. No phone calls, please.
Email: permissions@northatlanticbooks.com
Fax: 510-549-4276

For more details, please refer to our Permissions page.

Is North Atlantic Books hiring?

For information on job and internship opportunities, please see our Employment & Internships page.