Customer Service

What type of merchandise can I purchase from the North Atlantic Books website?

We offer the ability to purchase print copies of most our books via a cart powered by Penguin Random House.

If you’re looking for ebook and audiobook versions, we encourage you to seek those out through your preferred online retailer. You will find links to some of these retailers on product pages throughout this site.

Please note that North Atlantic Books may earn a commission on any sales generated via third-party referral links.

How do I order through this site?

Use the search field located in the upper-right portion of the screen to search for a title you would like to buy. You can also browse through titles by category on the Bookshop page.

Each product page features a Buy button that will add books to your cart. You can check out at your convenience.

When you’re ready to purchase, click the cart icon located in the main menu. After reviewing the items in your cart, click the Checkout button, fill in the required information, and click the Place Order button.

Who do I contact if I have a question about my order?

Please refer to this FAQ for questions about ordering. For specific order inquiries, please email consumerservices@penguinrandomhouse.com.

Do you accept phone orders?

We do not accept phone orders. All orders must be placed through our website.

Is NAB an affiliate?

You may encounter affiliate links for other online retailers on our product pages. North Atlantic Books may earn a commission on any sales generated via referrals to these sites.

How much does shipping cost?

Any orders over $40.00 receive free shipping. Shipping costs for orders under $40.00 will be calculated at Checkout.

Do you offer international shipping?

We currently only offer shipping within the United States. However, our books are distributed internationally through Penguin Random House and can often be found at your local bookstore.

When will my order arrive?

Most orders will ship in 4-6 business days. We cannot offer rush shipments at this time. We apologize for any delay and thank you for your patience.

Preordered titles will ship on or within 2-3 business days of their on-sale date (listed in your cart)

Backordered titles will ship when available. If the backordered title does not become available within 90 days, that portion of your order will be cancelled and you will not be charged for that item.

Please note: Business days for processing orders are Monday – Friday, excluding holidays.

What are my payment options?

We accept payment for online orders by credit card only. We accept American Express, Discover, Mastercard and Visa.

What is your returns and refund policy?

Items ordered directly from North Atlantic Books may be returned under the following conditions:

– Items must be new, unopened and include all components
– Return shipments must include a copy of the original packing slip
– Return shipments must be sent by traceable means (such as USPS Priority Mail Service or UPS Ground Service) within 30 days of the shipment date on the packing slip

Returns that meet the above conditions should be sent to:
Returns Center
Penguin Random House LLC
1019 N State Rd 47
Crawfordsville IN 47933

Refunds will only be issued for new merchandise ordered directly from North Atlantic Books and returned in original condition. Refunds will be issued for the value of the items ordered and any applicable sales taxes; original order shipping and handling and return freight charges will not be refunded.

We suggest you retain a copy of the tracking number for your return for reference. A refund will be issued to the card used on the order within 4-6 weeks of us receiving the returned item(s) provided they meet the conditions above.

I am a bookseller or wholesaler. How do I purchase your company’s books for resale?

North Atlantic Books titles are distributed by Penguin Random House. Booksellers looking to carry our books can find territory-specific resale and account details for Penguin Random House on our Bookseller Info page.

I would like to reach an author for an interview and/or review one of your books. Whom do I contact for publicity inquiries?

To request a review copy or schedule an author appearance, please visit our Media Inquiries page for more information.

Whom do I contact to request a desk or examination copy?

Please visit the Penguin Random House Academic website for ordering instructions, or email RHAcademic@randomhouse.com.

Whom do I contact to inquire about translation rights licensing?

To inquire about translation rights and other subsidiary rights, please visit our Rights page for more information.

How can I get permission to use a part of a book (or book cover) for a project I’m working on?

All requests to reproduce material published by North Atlantic Books should be directed to:

Permissions Department
North Atlantic Books
2526 Martin Luther King Jr. Way
Berkeley, CA 94704

Requests by email are also acceptable. No phone calls, please.
Email: permissions@northatlanticbooks.com

For more details, please refer to our Permissions page.

Is North Atlantic Books hiring?

For information on job and internship opportunities, please see our Employment & Internships page.